Supplier Performance Reviews
Supplier performance is vital to the success of our business. Our top priority is to ensure that our clients receive the value for their investment. Periodically, we review the performance of suppliers in order to determine any necessary changes or improvements that can be made. The reviews are based on the following criteria:
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 Reliability - Can the supplier meet its commitments? |
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Cost - How closely did the final tally correspond to the amount indicated at the beginning of the transaction? |
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Order Accuracy - Did the product / service delivered match order specifications and quantity? |
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Quality - Does the quality of the product meet standards and specifications?
Delivery / Timeliness - Was the product / service delivered on time?
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Business Relations - Does the supplier try to maintain good working relations? |
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Personnel - Is the staff courteous and professional? |
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Responsiveness - How does the supplier follow up on requests and respond to issues or problems that arise during transactions? |
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